Manager Neighborhood Financial Center

As the nation's largest community credit union, we begin every day focused on delivering superior financial products and services for our 1.
3 million members and more than $30 billion in managed assets.
Our work has an economic impact as we support our members' financial goals.
We are unapologetic about being devoted to our members and the communities we serve.
Our business is guided by our people helping people philosophy – which includes our team members.
BECU has been in business for more than 85 years, driven by unwavering core values and a dedication to improving the communities we serve.
While we have a rich history, the future of our company, accelerated by business and technology transformation, is even brighter.
There's never been a better time to work for BECU.
To learn more visit becu.
org/careers.
PAY RANGE The Target Pay Range for this position is $94,000-$114,900 annually.
The full Pay Range is $73,300-$135,700 annually.
At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training.
Should an offer for employment be made, we will consider individual qualifications.
In addition to your salary, compensation incentives are available for the hired applicant.
Incentives are performance based and targets vary by role.
BENEFITS Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage.
Employees have access to disability and AD&D insurance.
We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees.
Employees are able to enroll in our company’s 401k plan and employer-funded retirement plan.
Newly hired employees accrue 6.
16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year.
Additional details regarding BECU Benefits can be found here.
The Manager Retail Branch II is responsible for the overall leadership and performance of a BECU branch.
This role is responsible for the achievement of sales and service goals, delivery of outstanding member experiences, operational excellence, and professional development of team members.
The Manager will coach each member of the team to successfully achieve goals by integrating BECU products and services to meet member needs.
Additionally, the Manager Retail Branch II will set clear direction for the branch, establish quality partnerships within BECU and the local community, while maintaining a focus on our members.
The Manager establishes a service focused culture through on-site leadership, motivating the team to achieve results and aligning activities to BECU’s strategic purpose.
The Branch Retail Manager II leads a mid-sized team, typically less than twelve team members, located at a BECU branch.
The branch may be designated as a Spoke or Hub and may offer limited teller services.
The medium to high traffic branch drives membership, balance, and line of business growth for a mixed client base with a variety of needs.
The branch will offer by-appointment-only or on-site mortgage/business/investments services and supports self-service adoption activities.
RESPONSIBILITIES Expected to meet key sales and member experience goals through community engagement, ongoing performance coaching, and accountability.
Provides ongoing coaching, mentoring, and training to develop and encourage employee performance.
Assists employees in skill building and offers guidance in planning for career goals.
Meets with staff on a regular basis for the purpose of conducting performance evaluations, using BECU competencies as performance measures.
Ensures timely and accurate services are provided to the membership by providing managerial leadership, direction, and effective monitoring of performance.
Manages branch service level adherence, review and analyzes reports and level sets service expectations.
Manages the schedule accordingly to plan for forecasted volumes.
Supports the development of brand awareness and the BECU value proposition to create opportunities within communities that drive membership and production.
Sets sales and service excellence expectations with team members.
Reinforces and encourages positive behaviors through team and individual recognition, while coaching and challenging behaviors that require remediation.
Assists the District Director in the management of the annual budget for the branch and ensures expenses stay within approved levels.
Develops and maintains an effective working relationship with the staff, members, business partners and the retailer or property management.
Ensures that all team members comply with policies, procedures, and Credit Union regulations as well as ongoing training requirements.
Serves as primary contact for BECU facilities department and branch landlord or property management company.
Meets and maintains all BECU environmental brand and facilities requirements.
Partners with Recruiting to hire top talent to meet the staffing needs of the district/branch.
Have a general knowledge of the various functions and procedures for all departments of the Credit Union.
Ensure information is accurately discussed with the field of membership and staff.
Maintains effective communication with all Credit Union employees to ensure coordination and exchange of information for accomplishing Credit Union goals.
For the purpose of attaining Credit Union goals, it is the responsibility of each employee to strive for the continuous improvement of processes and quality of service.
Perform additional duties as assigned.
QUALIFICATIONS Bachelor’s degree or equivalent related experience required.
Minimum three years of leadership experience required.
Leading a team of at least four direct reports preferred.
Financial institution experience preferred.
Minimum four years of experience in a sales, retail or banking environment required.
Comply with SAFE Act legislation, which requires annual registration as a Mortgage Loan Originator (MLO).
Ability to plan, organize and implement projects in a timely manner.
Strong attention to detail and the ability to multi-task effectively.
Strong training, mentoring, and sales skills.
Excellent conceptual and problem-solving skills.
Ability to resolve complex problems with minimal guidance.
Ability to exercise confidentiality and discretionary judgement.
Effective relationship development and marketing skills, with the ability to motivate and train staff in these areas.
Ability to effectively present information and/or training to individuals and groups.
Ability to create a sales/service environment and motivate staff.
Effective leadership and negotiation skills.
Proficient math skills, with a high degree of accuracy.
Ability to work a flexible schedule to meet the needs of the branch.
EEO Statement: BECU is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.