Player Development Manager

Description: Ready to lead our team to new heights in guest satisfaction and engagement? As our Player Development Manager, you'll spearhead our efforts to provide unparalleled service to our high-end players.
Your role involves supervising our Casino Hosts and Player Rewards Club Representatives, ensuring they excel in player tracking, recruitment, and retention.
You'll strategize promotions, manage marketing systems, and coordinate with various departments to elevate our offerings.
If you're passionate about delivering exceptional experiences and ready to lead a great team, we'd love to hear from you.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Strategize the Player Development program, focusing on acquisition, retention, and reactivation, to provide best guest service to high-end guest segment sustainably and profitably.
Execute all Gaming and Non-Gaming promotions, including VIP promotions and special events.
Manage all casino marketing systems to ensure accuracy and integrity of all offers.
Manage and supervise Player Rewards Club Supervisors and Representatives by providing effective leadership to ensure guests receive friendly, efficient and accurate services and information at the most effective cost.
Supervise over Player Development Casino Host with clear goal/target/assignment on weekly/monthly basis with relative performance evaluation.
Responsible for guest assignment to hosts, daily/weekly complimentary analysis, daily/weekly hotel block for player development.
Interview, hire, train, coach, assign, and direct work to Player Development and Rewards Club team.
Requirements: Education and/or Experience: Bachelor’s Degree in Marketing, Business, or other related field 3 years’ experience as a Casino Player Development Manager OR Minimum of five (5) years prior sales experience required with Customer Relationship Management (CRM) database analysis experience required.
OR equivalent combination of education and experience Class III Gaming License issued from the Squaxin Island Gaming Commission BENEFITS: Benefits begin on the 1st day of the month following your hire date, even if you start on the 31st of the month.
Low Cost Medical and Dental Plans Vision HRA 401K with a company match of up to 6% Vacation/Holiday/Personal/Unpaid/Sick Leave Options FSA – Medical & Dependent Care Employee Assistance Program AFLAC Free Meals while on Shift Community Vendor Discounts Tuition Assistance Training and Career Development Programs Employee Discounts across Property You can play 18 holes of golf for $50 You can play 9 holes of golf for $30 15% discount at the Pro Shop 25% discount at the Spa 15% discount at all restaurants 50% off childcare at the Squaxin Island Childcare Center 6 wks-5 years ($500-month infant care) LCCR will pay for your gaming license! Plus More!!! To learn more about working at Little Creek Casino Resort, visit: https://littlecreek.
com/careers/ LITTLE CREEK CASINO RESORT VISION AND MISSION EXPECTATIONS: Little Creek Casino Resort Team Members display their best performance with professional and energetic behavior to promote us as the friendliest casino to our distinguished guests and the best place to work with quality jobs in the region to our team members.
Little Creek Casino Resort is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.