Job Summary
The Business Development Suite and Incubation Program Manager A is responsible for Suites program management and the retention of product and services purchasers.
This position coordinates new pilot program(s) under incubation and assists the department director in development of value-added services that serve the membership and provide income for Association sustainability.
Responsibilities
Generate sales through leads follow up with suite partners.
Prepare accurate revenue projections and develop goals to achieve the forecasts.
Ensure retention by member satisfaction with after-sales support, timely response, and resolution.
Manage the CRM interface.
Present goal status bi-monthly and quarterly reporting to BOD.
Ensure creative collateral is current, accurate and supply is adequate.
Track usage benchmarks and tasks to goal.
Manage and oversee member enrollment into programs.
Schedule and complete monthly check-in calls to Allied and other key members.
Collaborate on member outreach plan.
Support and partner with Director to ensure program success.
Attend events that promote programs and services.
Develop pilot program launch processes, including prospect information, data gathering, benchmarks and ability to measure success of the program prospect.
Set up pilot test locations
Create and execute a plan and infrastructure for statewide launch of successful pilot programs that ensures high satisfaction for members and ROI for the Association.
Ensure transfer to program management includes documentation and program materials to ensure continued success.
Qualifications
Demonstrates excellent communication skills, both written and oral.
Strong analytical skills, able to work under pressure and meet deadlines.
Ability to close sales by building rapport, communicating products/services and overcoming objections.
Ability to communicate and present information effectively with groups and individuals.
Ability to build positive relationships with the staff and teams.
Works well with a variety of management styles and individuals.
Ability to work cooperatively and collaboratively with all levels of employees.
Ability to analyze problems and provide resolution.
Is self-driven, detail oriented, organized and efficient.
Has excellent follow-through and is results focused.
Displays a commitment to quality in all work.
Maintains confidentiality when required.
Education and Experience
Minimum of 2 years of communication and marketing or sales experience
Bachelor’s degree or equivalent experience
A proven track record of professional excellence
Technical Qualifications
Strong knowledge of Microsoft Office including Word, Excel and Outlook
Knowledge of and experience with social media and website platforms and interfaces
Knowledge of and experience with database management.
Physical/Mental Environment
Ability to safely and successfully perform the essential job functions consistent with ADA, FMLA and other federal, state, and local standards.
Regularly required to stand, walk, and sit; use hands to handle objects and feel controls; reach; climb stairs; stoop; crouch; talk; listen; and vision capabilities that enable reading and viewing a computer screen.
Ability to lift up to 20 lbs.
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
We offer competitive compensation and benefits packages, along with a supportive work environment that values employee growth and development.
Washington Hospitality Association is an equal opportunity employer.
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