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Posted : Monday, January 01, 2024 09:26 AM
Description
“Helping every Washington resident live, work, drive, and thrive.
” We are dedicated to growing a culture of belonging through our values: Respect | Trust | Diversity | Inclusion | Equity.
At the Department of Licensing (DOL) we recognize the importance of work life harmony and work hard to create a culture where employees feel valued and respected.
Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government.
Our Programs and Services Division (PSD) has a unique opportunity for a Customer Service Specialist to join the Application and Issuance team! The Department of Licensing is one of the most public facing state agencies and the second largest revenue generating agency in Washington State.
We regularly interact with over 6 million Washington residents and collect nearly $3 billion in taxes and fees annually.
We know our services are essential to our customers’ ability to live, work, drive, and thrive and we are committed to ensuring every resident has equitable and meaningful access to our services.
If you are interested in an essential and diverse workplace where you gain a sense of purpose from detail oriented and critical work that is vital to our agency’s goals, then read on! Duties As a Customer Service Specialist, you will be supporting our Application and Issuance team.
Utilizing your exceptional customer service and organizational skills, by answering calls, emails, faxes, and U.
S.
Mail.
Your ability to research records and answer questions about service issues will be key in this role.
Your eye for detail will be key as you review applications and supporting documentation for accuracy and completeness.
Your technical savvy will be invaluable as you navigate through the DOL’s database, reviewing, establishing, and updating driver, vehicle, and vessel records.
Some of what you will do: Provide technical assistance to internal and external customers to resolve a variety of customer issues, inquiries, and complaints both verbally and in writing.
Review, analyze, and interpret driver and vehicle data.
Process special plates, military, and disabled parking applications.
Interpret state and federal regulations, policy and procedures.
Qualifications What you will bring: Two (2) years of experience providing customers services on the phone or in person, where explaining rules, policies, and procedures are regular daily functions.
One (1) year of experience composing clear, professionally appropriate, technically correct, and step-by-step instruction responses to customers.
Six (6) months of experience and knowledge accessing, inputting, and maintaining records into multiple database systems.
Experience must include the frequent application of techniques to ensure professionalism and mutual understanding.
*Experience can be obtained concurrently* What may help you stand out: Knowledge of Driver/Vehicle/Vessel Licensing Laws, Rules, Policies, and Procedures.
Experience with DOL driver systems, user interfaces, web-based online applications, and retrieving documents from the department's databases, systems, and imaging records.
Additional Requirements of Employment: This position will start out working in the Highway License Building in Olympia for up to 6-months.
After which, there could be the opportunity to work remotely.
Prior to a new hire, a background check including Abstract Driver Record and criminal record history will be conducted.
Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
You must be able to prove US Citizenship and pass fingerprint based federal background check to include malfeasance check on employee for the past 5 years.
A background check and malfeasance reference check will be conducted every 5 years.
In addition, an acceptable fingerprint based criminal history background check is also required for this position, as a condition of employment.
Fingerprints will be used to check the criminal history records of the FBI.
You will have the capability to review and challenge any record through the FBI.
DOL is committed to the full inclusion of all qualified individuals.
In keeping with our commitment, we will take steps to assure that people with disabilities are provided reasonable accommodation.
For information about available accommodations, the interview process, or the position contact Sarah Moore Supplemental Information Come join us in changing the way government delivers services and help build a legacy of commitment to and excellence in diversity, equity, and inclusion! How to Apply: Select the Apply button at the top of this job announcement.
Attach a Cover Letter A resume will not substitute for the "work experience" section of the application or vice versa.
Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.
You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.
A paycheck is just part of a total compensation package.
We offer some of the nation’s best benefits.
We value diverse perspectives and life experiences.
We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, and veterans.
We value the unique traits and attributes that each employee brings to the job.
Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and unified team to better serve the public of Washington.
Veteran/Military Spouse Preference Notice To take advantage of veteran/military spouse preference, please notify the Recruitment Team.
Be sure to include the title of this recruitment in the subject line.
The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, sex, religion (including gender identity), marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability.
Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at 360-902-4000 or may email HRRecruit@dol.
wa.
gov.
Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360.
339.
7344.
The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to sixty days.
” We are dedicated to growing a culture of belonging through our values: Respect | Trust | Diversity | Inclusion | Equity.
At the Department of Licensing (DOL) we recognize the importance of work life harmony and work hard to create a culture where employees feel valued and respected.
Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government.
Our Programs and Services Division (PSD) has a unique opportunity for a Customer Service Specialist to join the Application and Issuance team! The Department of Licensing is one of the most public facing state agencies and the second largest revenue generating agency in Washington State.
We regularly interact with over 6 million Washington residents and collect nearly $3 billion in taxes and fees annually.
We know our services are essential to our customers’ ability to live, work, drive, and thrive and we are committed to ensuring every resident has equitable and meaningful access to our services.
If you are interested in an essential and diverse workplace where you gain a sense of purpose from detail oriented and critical work that is vital to our agency’s goals, then read on! Duties As a Customer Service Specialist, you will be supporting our Application and Issuance team.
Utilizing your exceptional customer service and organizational skills, by answering calls, emails, faxes, and U.
S.
Mail.
Your ability to research records and answer questions about service issues will be key in this role.
Your eye for detail will be key as you review applications and supporting documentation for accuracy and completeness.
Your technical savvy will be invaluable as you navigate through the DOL’s database, reviewing, establishing, and updating driver, vehicle, and vessel records.
Some of what you will do: Provide technical assistance to internal and external customers to resolve a variety of customer issues, inquiries, and complaints both verbally and in writing.
Review, analyze, and interpret driver and vehicle data.
Process special plates, military, and disabled parking applications.
Interpret state and federal regulations, policy and procedures.
Qualifications What you will bring: Two (2) years of experience providing customers services on the phone or in person, where explaining rules, policies, and procedures are regular daily functions.
One (1) year of experience composing clear, professionally appropriate, technically correct, and step-by-step instruction responses to customers.
Six (6) months of experience and knowledge accessing, inputting, and maintaining records into multiple database systems.
Experience must include the frequent application of techniques to ensure professionalism and mutual understanding.
*Experience can be obtained concurrently* What may help you stand out: Knowledge of Driver/Vehicle/Vessel Licensing Laws, Rules, Policies, and Procedures.
Experience with DOL driver systems, user interfaces, web-based online applications, and retrieving documents from the department's databases, systems, and imaging records.
Additional Requirements of Employment: This position will start out working in the Highway License Building in Olympia for up to 6-months.
After which, there could be the opportunity to work remotely.
Prior to a new hire, a background check including Abstract Driver Record and criminal record history will be conducted.
Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
You must be able to prove US Citizenship and pass fingerprint based federal background check to include malfeasance check on employee for the past 5 years.
A background check and malfeasance reference check will be conducted every 5 years.
In addition, an acceptable fingerprint based criminal history background check is also required for this position, as a condition of employment.
Fingerprints will be used to check the criminal history records of the FBI.
You will have the capability to review and challenge any record through the FBI.
DOL is committed to the full inclusion of all qualified individuals.
In keeping with our commitment, we will take steps to assure that people with disabilities are provided reasonable accommodation.
For information about available accommodations, the interview process, or the position contact Sarah Moore Supplemental Information Come join us in changing the way government delivers services and help build a legacy of commitment to and excellence in diversity, equity, and inclusion! How to Apply: Select the Apply button at the top of this job announcement.
Attach a Cover Letter A resume will not substitute for the "work experience" section of the application or vice versa.
Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.
You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.
A paycheck is just part of a total compensation package.
We offer some of the nation’s best benefits.
We value diverse perspectives and life experiences.
We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, and veterans.
We value the unique traits and attributes that each employee brings to the job.
Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and unified team to better serve the public of Washington.
Veteran/Military Spouse Preference Notice To take advantage of veteran/military spouse preference, please notify the Recruitment Team.
Be sure to include the title of this recruitment in the subject line.
The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, sex, religion (including gender identity), marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability.
Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at 360-902-4000 or may email HRRecruit@dol.
wa.
gov.
Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360.
339.
7344.
The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to sixty days.
• Phone : (360) 902-4000
• Location : Olympia, WA
• Post ID: 9064406096
