JOB
“Helping every Washington resident live, work, drive, and thrive.
” We are dedicated to growing a culture of belonging through our values: Respect | Trust | Diversity | Inclusion | Equity.
At the Department of Licensing (DOL) we work hard to create a culture where employees feel valued and respected.
Employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government.
Our Training and Policy Development team has a unique opportunity for an enthusiastic Customer Service Specialist that can contribute their passion for collaboration and support this unit! We are one of the most public facing state agencies and the second largest revenue generating agency in Washington State.
We regularly interact with over 6 million Washington residents and collect nearly $3 billion in taxes and fees annually.
We know our services are essential to our customers’ ability to live, work, drive, and thrive and we are committed to ensuring every resident has equitable and meaningful access to our services.
If you are skilled in managing competing priorities and are ready to support this team, we encourage you to apply today!
EXAMPLE OF DUTIES
As a Customer Service Specialist, you will serve as this program's liaison by supporting and advising internal staff, participants, trainees, and stakeholders with the purpose of the training programs.
Your excitement to collaborate and offer ways to improve the program training activities will be key to your success.
In addition, offering resources, direction, and help to internal customers and staff, help solve complicated problems, and ensure that goals are in line with the mission and vision of the program.
Some of what you will be doing: Coordinate training program services and resources.
Maintain updated curriculum database and training records.
Plan, organize, and conduct training events.
Provide information and technical assistance to program participants and DVR staff regarding program content and activities.
SUPPLEMENTAL INFORMATION
Make a difference.
Join our team!How to Apply: Select the Apply button at the top of this job announcement.
You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.
A paycheck is just part of a total compensation package.
We offer some of the nation’s best benefits.
We value diverse perspectives and life experiences.
We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, and veterans.
We value the unique traits and attributes that each employee brings to the job.
Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and unified team to better serve the public of Washington.
Veteran/Military Spouse Preference Notice To take advantage of veteran/military spouse preference, please email the Recruitment Team.
Be sure to include the title of this recruitment in the subject line.
The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, religion, sex (including gender identity), marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability.
Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at 360-902-4000 or may email HRRecruit@dol.
wa.
gov.
Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360.
339.
7344.
The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to sixty days.
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