Description
Our ideal candidate would be someone who is a team-player, self-driven and possess excellent customer service skills.
They must have outstanding phone skills and exceptional written and verbal communication skills.
As Customer Service Specialist 2, you will act as a direct link between the Occupational Employment and Wage Statistics (OEWS) unit and Washington State employers.
As the OEWS Customer Service Specialist you will be responsible for collecting occupation and wage information from employers to help the unit meet all deliverables set by the Bureau of Labor Statistics (BLS).
You will collect occupational employment and wage data using a BLS approved OES survey.
The occupational employment estimates produced from OEWS survey data are used to create employment projections and for listing growing and declining occupations.
The wage portion of the survey is used by job planners and job seekers to identify the wage levels of various occupations in the state.
Duties
Some of what you'll be doing:
Gather, enter, compile, compute and assemble numerical and/or narrative data into electronic databases and forms within established standards.
Conduct outgoing/incoming phone, email, fax, and incoming mail surveys with established or new client databases using various resources.
Analyze progress reports to determine if response rates have been met and to identify areas where response prompting is needed.
Contact companies in areas where additional response is needed.
Review survey data for accuracy and reasonableness compare data compiled with related sources identify correct source of data to discover and correct errors.
Conduct industry research to understand survey language and respond to questions, explain or inform the client about survey response to questions.
Update and maintain clear and detailed documentation of all procedures and process of the position.
Download and distribute email responses and files from BLS.
Provide administrative support for the supervisor and staff.
For a full description of duties - please click here to request from recruiter: PDF Request.
Qualifications
Required Qualifications:
High school graduation or G.
E.
D.
and three years of business, government, or military clerical experience, of which one year must be at the Office Assistant 2 level or equivalent.
OR One year as a Customer Service 1 or equivalent.
OR a combination of education and/or relevant experience.
College or business school training may be substituted, year for year, for all the required clerical experience.
Preferred/Desired Qualifications:
Call center or Customer Service experience preferred.
Please submit your Cover Letter and Resume with your Online Application through the "Add Attachments" field.
A resume will not substitute for the "work experience" section of the application or vice versa.
Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.
NOTE: Only completed applications will be considered.
Supplemental Information
Our agency's mission and values drive every decision that we make, determine how we interact with others, and are at the core of who we are.
We value Collaboration, Diversity, Equity, Inclusion, Innovation and Integrity, Investing in our people, and Service with kindness.
We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities.
Through support, value, and trust, our employees are empowered to grow and develop into their best self.
Opportunity for All:
We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity.
Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.
The Employment Security Department is an equal opportunity employer/program.
Auxiliary aids and services are available upon request to individuals with disabilities.
If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Cheyenne Pernites or the Talent Acquisition Team, Washington Relay Service 711.
If you are having technical difficulties creating, accessing, or completing your application, please contact careershelp@des.
wa.
gov or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711.
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