IMMEDIATE OPENING! Farmers Insurance Agency located in Olympia, WA is seeking a Customer Service Representative to join our growing team.
If you want to be a part of a winning and competitive culture, then this may be the career for you!
Our Customer Service Representatives will be responsible for providing exceptional customer service to our current clients, processing policy change requests, maintaining knowledge of our products, and answering any questions our clients may have.
Benefits for the Customer Service Representative:
Very competitive base salary
Career growth/advancement development
Paid time off - personal time and major holidays
Bonus incentive based on individual/agency performance
Training/coaching provided
Qualifications for the Customer Service Representative:
Proven track record of trustworthiness, dependability, and ethical behavior
Excellent communication skills: written, verbal, and listening
Must have strong interpersonal communication skills
Must be motivated and determined
Must be coachable
Property Casualty license must have or be able to obtain
Responsibilities for the Customer Service Representative include, but not limited to:
Answer incoming phone calls on the first ring
Process customer policy change requests
Cross-sell products
Schedule appointments for sales staff to meet prospective customers
Ask each customer for referrals and explain our referral program
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