The Pacific Northwest real estate market is always evolving.
Would you like to have an integral role in a highly respected organization? Washington REALTORS®, one of the largest and most influential trade organizations in the state (over 20,000 members), is currently seeking an enthusiastic, detail-oriented, and customer service focused candidate to fill the role of Front Office and Education Coordinator.
*General Purpose of the Position:*
Provide the highest level of professional customer service to members, visitors, and association staff.
*Duties and Responsibilities:*
ADMINISTRATION, 30%
* Serve as initial contact for members, guests, and staff on the phone and in person.
* Answering telephone and email inquiries and directing them to other employees when appropriate
* Promptly and professionally greet guests.
* Pick up and deliver mail and packages daily at the Olympia Post Office.
Pick up before arriving each morning; drop off in the afternoon after leaving.
* Open and distribute mail and packages.
* Operate postage machine and track postage use by department.
* Accurately maintain computer log of cash receipts.
* Accurately maintain internal staff lists (i.
e.
, staff contact list, emergency list, staff vacation calendar).
* Assist with administrative projects as assigned.
* Maintain accurate inventory of office supplies and reorder as needed.
* Responsible for opening and closing office each day (doors locked, lights off, final check in kitchen, etc.
).
* Load dishwasher and run in the afternoon; empty in the morning (including coffee accessories).
* Assist with catering needs, street parking permits, and set-up for on-site meetings.
* Coordinate maintenance of office equipment (i.
e.
, copiers, postage meter, etc.
).
*EDUCATION, 70%*
* Answer all incoming inquiries (phone and email) about the education program and respond promptly to members.
* Resolve, or assist with the resolution of, concerns from members, local associations, and instructors.
* Facilitate delivery of clock hour certificates as quickly as possible (preferably within 1 week of receiving class materials).
* Maintain accurate class files to include, but is not limited to, class contracts, attendance records, course completion status, course evaluations, student data forms, etc.
, for all students.
* Input course contracts into RAMCO.
* Process and maintain accurate class materials and instructor evaluations and send to class host one week prior to the class offering (e.
g.
, books, tests, DOL approval certificates, faculty biographies, book covers, etc.
).
* Email course evaluations to appropriate instructors for review.
* Monitor the website for accuracy and update the course calendar.
* Assist Member Services Manager with planning and hosting Education events.
* Assist with maintaining accurate Faculty information (e.
g.
, photo, biography, course offerings, current DOL instructor certificates, etc.
).
* Assist with the Designation and certificate programs.
* Be familiar with real estate licensee continuing education requirements.
* Conduct AR & AP systems for classes (e.
g.
, bill pay, invoicing, fees, etc.
).
* Coordinate shipment/delivery of class materials to off-site locations (if needed).
* Assist with monitoring webinars.
* Manage registration, cancelations, waitlists, and payment confirmation notices for members.
* Additional duties as assigned.
Although this is an entry-level position, skills in data management/input and attention to detail is important.
Relevant post-high school training or professional office job experience preferred.
This position is full-time M-F, 8:15am to 5:15pm and is expected to work 40 hours per week.
This position works in-house and in-person at our office in Olympia, WA.
Remote work is not available for this position.
https://www.
warealtor.
org/
Applicants must submit a resume to be considered by EOB December 5, 2023 to be considered for the position.
Initial screening will begin December 4, 2023.
No calls please.
Job Type: Full-time
Pay: $18.
00 - $23.
00 per hour
Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
Work Location: In person
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