Enterprise Systems Administrator

Description Our ideal candidate is a seasoned professional with extensive experience in enterprise system administration and application development.
They have a comprehensive understanding of various software applications and systems, including Tidal, IIS, and Next Generation Tax System (NGTS).
Their expertise extends to system security procedures and tools, demonstrating their commitment to maintaining the integrity and confidentiality of the system.
They excel in independent decision-making, problem-solving, and the implementation of effective system enhancements.
A key aspect of this role is aligning IT work with the long-term goals of the agency and division.
The candidate is adept at addressing system design and performance, and proactively manages potential risks.
They are forward-thinking, capable of seeing the big picture, and anticipating the implications and consequences of situations and industry trends.
Communication and interpersonal skills are paramount for this role.
The candidate is expected to cultivate a collaborative and supportive work environment.
They will serve as a vital conduit for information and communication between the department, customers, and the general public, furthering the organization’s mission of providing equitable access to resources that improve economic security! Duties The Enterprise Systems Administrator position at ESD is responsible for administering, operating, and maintaining all ESD enterprise-wide, mission-critical software applications and systems.
This role involves enterprise system administration, application development, business/technical analysis, testing and documentation, technical and customer support.
Some of your duties may include: • Maintain, monitor, troubleshoot, and repair problems or issues with enterprise software applications and systems, such as Tidal, IIS, Imaging, and NGTS.
• Install and configure software, patches, updates, licenses, and upgrades in production environment.
• Perform application and software testing, documentation, and deployment.
• Manage system security procedures and tools to ensure rigorous security measurements are in place.
• Develop, prepare, and execute source code, scripts, interfaces, file transfers, data integration, data fixes, and backup/recovery processes.
• Perform business/technical analysis, project management, and design functions by leading or participating in projects, defining needs, and recommending solutions.
• Develop and document use cases, user stories, workflows, business rules, and system diagrams.
• Write and update technical specifications, release notes, and support plans.
• Respond to and resolve incident tickets, service requests, and change requests from internal and external customers.
• Communicate and collaborate with other IT groups, vendors, and stakeholders.
To request a detailed position description, click here.
Qualifications • Bachelor’s degree in Computer Science, IT Administration or closely related field and seven (7) years of relevant IT experience.
OR • Associates degree in Computer Science, IT Administration or closely related field and nine (9) years of relevant IT experience.
OR • A combination of eleven (11) years of education and/or relevant IT experience.
AND • Three (3) years of experience with production systems administration, implementation, and support.
• Two (2) years of experience in CASE management systems and configuring touchpoints.
• Three (3) years of experience working with job schedulers.
*A Master's degree or above will substitute for one (1) year of required experience.
Desirable/Preferred Education, Experience or Certifications: • Four (4) years of experience with software administration in Imaging Applications.
Additional Requirement of Employment: • Must be able to pass an Unemployment Insurance (UI) Claim & Benefit Information Review.
• Must be able to travel.
Please submit your Cover Letter and Resume with your Online Application through the "Add Attachments" field.
A resume will not substitute for the "work experience" section of the application or vice versa.
Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.
Supplemental Information Our agency's mission and values drive every decision that we make, determine how we interact with others, and are at the core of who we are.
We value Access, Love, Belonging, Equity, and Stewardship.
We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities.
Through support, value, and trust, our employees are empowered to grow and develop into their best self.
Opportunity for All We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity.
Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.
The Employment Security Department is an equal opportunity employer/program.
Auxiliary aids and services are available upon request to individuals with disabilities.
If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Thomas A.
Di Giorgio or the Talent Acquisition Team.
If you are having technical difficulties creating, accessing, or completing your application, please contact careershelp@des.
wa.
gov or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711.
This recruitment may be used to fill additional agency-wide positions in accordance with Article 4 of the WFSE Collective Bargaining Agreement.
Candidates who are offered a job with ESD must possess work authorization which does not require sponsorship by the employer for a visa now or in the future.