Investigator 1

Description We are dedicated to growing a culture of belonging through our values: Respect | Trust | Diversity | Inclusion | Equity.
At the Department of Licensing (DOL), we recognize the importance of work life harmony and strive to create a culture where employees feel valued and respected.
Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government.
Our Driver and Vehicle Investigations Unit is currently seeking a skilled Investigator to join our expanding team.
This is a unique and exciting opportunity for the right candidate.
The Department of Licensing is one of the most public facing state agencies and the second largest revenue generating agency in Washington State.
We regularly interact with over 6 million Washington residents and collect nearly $3 billion in taxes and fees annually.
We know our services are essential to our customers’ ability to live, work, drive, and thrive and we are committed to ensuring every resident has equitable and meaningful access to our services.
Are you interested in enhancing your skills as an Investigator, and want to work for an amazing agency that promotes and invests in their employees? If so, apply today! Duties In this role as an Investigator, you will be a key member of a successful team responsible for impartially investigating fraud related to driver's licenses and ID cards using various systems.
You will also be tasked with conducting routine investigations into vehicle title and registration fraud to recover taxes and fees.
Your role will include providing support to victims of identity theft by educating and guiding them on how to protect their identities, as well as reviewing law enforcement requests for disclosure of images and records.
Your efforts will also involve identifying strategies to mitigate fraud within systems and processes.
Some of what you will be doing: Researching and investigating title and registration fraud.
Interviewing potential suspects based on information found.
Writing chronological reports containing substantiating facts and document the determination that a state and/or federal law has been violated.
Modifying identity information on driver records to directly assist Licensing Service Representatives with the issuance of standard and enhanced driver licenses and ID cards.
Providing vital assistance to stakeholders and customers regarding explanation or interpretation of agency programs, policies, procedures, WACs, RCWs, and management decisions.
Qualifications What you will bring: Two (2) years of work experience gathering and substantiating facts through the use of investigative duties as follows: Researching and analyzing records and developing case files.
Obtaining statements of fact or depositions.
Writing reports to establish proof of fact to be used in a court or administrative hearing.
OR Two (2) years of college-level course work with emphasis in law or one of the criminal justice disciplines or directly allied field, may be substituted for the required experience for all but one year of the required investigative experience.
What may help you stand out: Experience organizing multiple assignments to produce accurate, thorough, and timely reports.
Experience responding to difficult situations by minimizing potential conflict and maintaining good relationships.
Experience using data and information clearly to assess and understand issues, evaluate options, form accurate conclusions, and make decisions.
Experience handling highly stressful situations and making appropriate decisions calmly and accurately.
Ability to use effective partnering to help clients identify, evaluate, and resolve complex or sensitive issues, problems, and service needs.
Ability to effectively listen and apply effective written and oral communication techniques to convey clear, timely, persuasive messages that positively influence the thoughts and actions of others.
Experience identifying internal and external customer service delivery requirements to improve efficiency, effectiveness, and satisfaction.
Experience working independently, with no on-site supervisory direction at times.
Ability to recognize facial anatomy identification and use comparison techniques.
Additional Conditions of employment: In office presence is required (1) day per week and up to three (3) weeks at a time at the Highways and Licensing Building (HLB), in Olympia, WA.
as business needs arise.
Prior to a new hire, a background check including criminal record history will be conducted.
Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
Must prove US citizenship and pass fingerprint based federal background check to include a malfeasance check on employee for the past five (5) years.
In addition, an acceptable fingerprint based criminal history background check is also required for this position, as a condition of employment.
Fingerprints will be used to check the criminal history records of the FBI.
You will have the capability to review and challenge any record through the FBI.
DOL is committed to the full inclusion of all qualified individuals.
In keeping with our commitment, we will take steps to assure that people with disabilities are provided reasonable accommodation.
For information about this position, available accommodations, or the interview process, contact Sarah Moore.
Supplemental Information Come join us in changing the way government delivers services and help build a legacy of commitment to and excellence in diversity, equity, and inclusion! How to Apply: Select the Apply button at the top of this announcement.
A resume will not substitute for the "work experience" section of the application or vice versa.
Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.
You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.
A paycheck is just part of a total compensation package.
We offer some of the nation’s best benefits.
We value diverse perspectives and life experiences.
We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, and veterans.
We value the unique traits and attributes that each employee brings to the job.
Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and unified team to better serve the public of Washington.
Veteran/Military Spouse Preference Notice To take advantage of veteran/military spouse preference, please contact the Recruitment Team.
The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, religion, sex (including gender identity), marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability.
Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at 360-902-4000 or may email HRRecruit@dol.
wa.
gov.
Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360.
339.
7344.
The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to sixty days.