Technology Services Division Customer Support Intern – IT Support Technician 1

Description About WSDOT Washington State Department of Transportation (WSDOT) is the steward of an integrated, multimodal transportation system that helps to ensure people and goods move safely and efficiently throughout the state.
In addition to building, maintaining, and operating the state highway system, WSDOT operates the largest ferry system in the nation, manages the world's longest floating bridge, and recently completed the world's widest tunneling project.
The Opportunity WSDOT is seeking a currently enrolled college student to fill a Support Technician 1 position.
Serving as a Technology Services Division (TSD) Customer Support Intern, this position will support the Headquarters TSD regional groups including Help Desk, Service Desk, and Workstation Support groups and their agency customers in various WSDOT business units.
The position will provide value to the HQ TSD group and its customers while gaining hands-on experience and exposure to WSDOT technologies, practices, and culture.
In this role, you will share a holistic perspective of WSDOT by providing enriching experiences through field visits, virtual discovery events and meaningful work with a variety of WSDOT TSD professionals and customers.
Our top candidate will possess enthusiasm for learning WSDOT specific IT concepts, skills and serving agency customers.
What to Expect Among the varied range of responsibilities held within this role, the TSD Customer Support Intern will: Assist in maintaining and resolving hardware and software problems by replacing components using specialized technical tools, and test equipment to diagnose and resolve faults.
Assist in maintaining incident and request status through WSDOT IT Service Management (ITSM) system.
Resolve routine security password issues for user accounts.
Install and reload software or reconfigure systems as required either via phone, physical visit, or remote access collaboration methods with the customer.
Assist Service Desk in providing Tier 1 support for workstations, printers, network, and software for WSDOT employees statewide.
Learn and use the most effective communication methods and tools (messaging, phone, email, etc.
) available to contact customers or receive incoming requests.
Document interactions and updates in detail within ITSM ticket logging system for easy reference to other TSD staff.
Assist in procurement of network client devices including workstations, laptops, tablets, mobile devices, monitors, docking stations, and peripherals including keyboards, mice, and other client devices or WDDOT network attached assets.
Assist in completion of projects, assignments, and tasks in a timely manner.
Qualifications To be considered for this opportunity, the following are required: At least 18 years of age and currently enrolled in a full time post-secondary IT-related academic program.
The ability to safely maneuver and manipulate objects up to 50 pounds in weight.
The ability to travel between WSDOT sites as necessary to support customers and provide meaningful work and interactions with WSDOT TSD and its customers.
Consideration for health and safety that align with WSDOT standards (i.
e.
Take Two).
Commitment to integrity and ethical conduct through reference or experience.
It is preferred that qualified candidates also have: Familiarity with information security standards.
Familiarity with project management concepts.
Important Notes This recruitment may also be used to fill additional positions per business needs.
Internships are temporary employment opportunities.
This internship opportunity is expected to last up to three (3) months.
In addition to base salary, employees may be entitled to other forms of compensation depending on the type, duties, or location of the position.
For union-represented positions, more information on other forms of compensation can be found in the applicable Collective Bargaining Agreements.
Information on other compensation types for non-represented positions can be found in Chapter 357-28 of the Washington Administrative Code.
This position offers flexible/hybrid remote work options.
WSDOT does not use the E-Verify system, therefore we are not eligible to extend STEM Optional Practical Training (OPT).
For more information, please visit www.
uscis.
gov.
Why WSDOT Work-Life Balance – We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individuals’ lifestyle.
As such, there are a number of flexible schedule options available, including occasional telework for eligible positions.
Paid Leave – In addition to 12 paid holidays, full-time employees may earn up to 25 paid vacation days per year! Tuition Assistance – Permanent employees have several options for assistance with education expenses, including tuition reimbursement programs, government discounts at participating colleges throughout the state, and eligibility for federal student loan forgiveness.
Plan For Your Future – WSDOT offers a comprehensive benefits package that includes a variety of healthcare options.
Employees also have their choice of state retirement programs, and much more.
Go to State Benefits for more information.
Check out this video to learn more: Why WSDOT? How to Apply Applications for this recruitment will be accepted electronically.
Your relevant experience may be evaluated to determine salary.
Therefore, it is very important that the “Work Experience” portion of the application be completed in as much detail as possible.
In order to be considered for this opportunity, please include the following with your online application: An attached Resume outlining (in reverse chronological order) your experience to date.
An attached Cover Letter that further explains your qualifications and indicates why you believe you are a viable candidate for this role.
One (or both) of the following: Two (2) Letters of Recommendation from professional contacts who can speak to your character, work ethic, and readiness for this career opportunity.
Professional contacts may include current or previous employers, professors, coaches, or other non-relatives in similar role; OR, Contact details for a minimum three (3) individuals who can attest to your work performance, technical skills, and job-related competencies.
This information can be entered in the “References” section of the online application; does not require an additional attachment.
Please click the "APPLY" button to proceed.
Note that you will be prompted to either sign in or create an account.
This step is required in order to submit an application to this opportunity.
WSDOT is an equal opportunity employer.
We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency.
Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace.
All persons, regardless of race, ethnicity, age, veteran status, sexual orientation, and/or gender identity, are encouraged to apply.
Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact the listed Recruiter via email.
Contact Us For inquiries about this posting, you may contact the assigned Recruiter, at Robyn.
Lovely@wsdot.
wa.
gov.
Please be sure to reference 24DOT-HQ-05393i in the subject line.